Shipping/Delivery Policy - Soulful Surprise
At Soulful Surprise Store, we are committed to delivering your orders safely, efficiently, and on time. We understand that timely delivery is essential, especially when it comes to gifting. That’s why we partner with trusted courier services to ensure your package reaches you in perfect condition.
Our Shipping & Delivery Policy outlines the processing times, estimated delivery schedules, and important details regarding domestic and international shipping. Whether you’re ordering a thoughtful gift for a loved one or adding something special to your collection, we ensure a seamless and hassle-free shipping experience.
Please read the following terms carefully to understand how our shipping process works.
Section 1 - Processing Time
i) Order Processing: Orders are typically processed within 07 business days after payment confirmation.
ii) Custom or Personalized Orders: May require additional processing time.
iii) Order Modifications: Once an order is processed, changes or cancellations may not be possible.
Section 2 - Shipping & Delivery Timeline
i) Standard Shipping: Estimated delivery within 07 to 10 business days after dispatch.
ii) Express Shipping: Estimated delivery within 10 business days, depending on location.
iii) International Shipping: Available for select countries, with delivery times varying based on the destination.
Note: Delivery times may be affected by factors such as public holidays, weather conditions, or unforeseen courier delays.
Section 3 - Shipping Charges
i) Shipping charges vary based on the destination, product weight, and selected shipping method.
ii) Free shipping may be available for orders above ₹60 (if applicable).
iii) Any additional customs duties or taxes for international orders are the responsibility of the customer.
Section 4 - Tracking Your Order
i) Once your order is dispatched, you will receive a tracking number via email or SMS.
ii) You can track your package using the tracking link provided in your order confirmation.
Section 5 - Delivery Terms
i) Deliveries will be made to the shipping address provided at checkout. Please ensure all details are correct.
ii) If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may attempt redelivery or return the package to us. In such cases, additional shipping charges may apply.
iii) We do not take responsibility for delays caused by incorrect shipping details provided by the customer.
Section 6 - Undelivered or Lost Packages
i) If your package is marked as delivered but you have not received it, please check with your local courier office or neighbors before reaching out to us.
ii) In case of lost or missing shipments, contact us at [Your Contact Email], and we will assist you in tracking or resolving the issue.
Section 7 - Damaged or Missing Items
i) If you receive a damaged or incorrect product, report it to us within 03 days of delivery with clear photos.
ii) We will arrange for a replacement or refund based on our Return & Refund Policy.
Section 8 - Contact Us
For any shipping or delivery-related queries, feel free to reach out to us:
📧 Email: prgifts@soulfulsurprise.com
📞 Phone: +91-7042350056, +91-7428526169
🌐 Website: soulfulsurprise.com
We appreciate your trust in Soulful Surprise Store and strive to make your shopping experience delightful
Soulful Surprise Store – Your One-Stop Destination for Unique Gifts
At Soulful Surprise Store, we believe that every gift should be special and meaningful. Our carefully curated collection of unique gifting products is designed to bring joy, nostalgia, and a personal touch to every occasion. Whether you’re celebrating a birthday, an anniversary, or simply expressing gratitude, we offer a wide range of handcrafted and creative gifts to make your moments unforgettable.
With a focus on quality, uniqueness, and thoughtful craftsmanship, our gifting products go beyond the ordinary. From traditional keepsakes to modern personalized gifts, we ensure every item reflects warmth and love. Plus, with our secure payment system, on-time delivery, and a seamless shopping experience, finding the perfect gift has never been easier.
Explore our collection today and surprise your loved ones with something truly soulful and memorable!
Shipping/Delivery Policy - Soulful Surprise
At Soulful Surprise Store, we are committed to delivering your orders safely, efficiently, and on time. We understand that timely delivery is essential, especially when it comes to gifting. That’s why we partner with trusted courier services to ensure your package reaches you in perfect condition.
Our Shipping & Delivery Policy outlines the processing times, estimated delivery schedules, and important details regarding domestic and international shipping. Whether you’re ordering a thoughtful gift for a loved one or adding something special to your collection, we ensure a seamless and hassle-free shipping experience.
Please read the following terms carefully to understand how our shipping process works.
Section 1 - Processing Time
i) Order Processing: Orders are typically processed within 07 business days after payment confirmation.
ii) Custom or Personalized Orders: May require additional processing time.
iii) Order Modifications: Once an order is processed, changes or cancellations may not be possible.
Section 2 - Shipping & Delivery Timeline
i) Standard Shipping: Estimated delivery within 07 to 10 business days after dispatch.
ii) Express Shipping: Estimated delivery within 10 business days, depending on location.
iii) International Shipping: Available for select countries, with delivery times varying based on the destination.
Note: Delivery times may be affected by factors such as public holidays, weather conditions, or unforeseen courier delays.
Section 3 - Shipping Charges
i) Shipping charges vary based on the destination, product weight, and selected shipping method.
ii) Free shipping may be available for orders above ₹60 (if applicable).
iii) Any additional customs duties or taxes for international orders are the responsibility of the customer.
Section 4 - Tracking Your Order
i) Once your order is dispatched, you will receive a tracking number via email or SMS.
ii) You can track your package using the tracking link provided in your order confirmation.
Section 5 - Delivery Terms
i) Deliveries will be made to the shipping address provided at checkout. Please ensure all details are correct.
ii) If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may attempt redelivery or return the package to us. In such cases, additional shipping charges may apply.
iii) We do not take responsibility for delays caused by incorrect shipping details provided by the customer.
Section 6 - Undelivered or Lost Packages
i) If your package is marked as delivered but you have not received it, please check with your local courier office or neighbors before reaching out to us.
ii) In case of lost or missing shipments, contact us at prgifts@soulfulsurprise.com, and we will assist you in tracking or resolving the issue.
Section 7 - Damaged or Missing Items
i) If you receive a damaged or incorrect product, report it to us within 03 days of delivery with clear photos.
ii) We will arrange for a replacement or refund based on our Return & Refund Policy.
Section 8 - Contact Us
For any shipping or delivery-related queries, feel free to reach out to us:
📧 Email: prgifts@soulfulsurprise.com
📞 Phone: +91-7042350056, +91-7428526169
🌐 Website: soulfulsurprise.com
We appreciate your trust in Soulful Surprise Store and strive to make your shopping experience delightful
Soulful Surprise Store – Your One-Stop Destination for Unique Gifts
At Soulful Surprise Store, we believe that every gift should be special and meaningful. Our carefully curated collection of unique gifting products is designed to bring joy, nostalgia, and a personal touch to every occasion. Whether you’re celebrating a birthday, an anniversary, or simply expressing gratitude, we offer a wide range of handcrafted and creative gifts to make your moments unforgettable.
With a focus on quality, uniqueness, and thoughtful craftsmanship, our gifting products go beyond the ordinary. From traditional keepsakes to modern personalized gifts, we ensure every item reflects warmth and love. Plus, with our secure payment system, on-time delivery, and a seamless shopping experience, finding the perfect gift has never been easier.
Explore our collection today and surprise your loved ones with something truly soulful and memorable!