Return & Refund Policy - Soulful Surprise
At Soulful Surprise Store, customer satisfaction is our top priority. We take great care in curating and delivering high-quality gifting products that bring joy and meaning to every occasion. However, we understand that sometimes a product may not meet your expectations or may arrive damaged. To ensure a smooth and transparent shopping experience, we offer a hassle-free return and refund policy that allows you to shop with confidence.
Our goal is to make the return process as simple as possible while maintaining fairness and quality standards. Whether you need a replacement, exchange, or refund, we are here to assist you every step of the way. Please read our policy below to understand the eligibility criteria and the steps to initiate a return or refund.
We do not have a refund policy in our store however can exchange the goods on receiving the wrong/defective product. The request (Check our Support Page) has to be placed within 30 days of receipt of your shipment.
Section 1 - Eligibility for Returns
We accept returns under the following conditions:
i) The item must be unused, undamaged, and in its original packaging.
ii) The return request must be initiated within 10 days of receiving the order.
iii) Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items: Personalized, customized, or perishable products cannot be returned unless they arrive damaged or defective.
Section 2 - How to Initiate a Return?
To request a return, follow these steps:
i) Contact Us – Email us at prgifts@soulfulsurprise.com or call us at +91-7042350056, +91-7428526169 with your order details and reason for return.
ii) Approval & Instructions – Once your return is approved, we will provide you with the return shipping address.
iii) Ship the Item – Pack the item securely and send it to the provided address. The return shipping cost is to be borne by the customer unless the product is damaged or incorrect.
Section 3 - Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 07 days of delivery with clear photos of the product and packaging. We will offer a replacement or full refund based on the situation.
Section 4 - Late or Missing Refunds
If you haven’t received your refund yet:
i) Check your bank account again.
ii) Contact your bank or credit card provider, as processing times may vary.
iii) If you still have concerns, reach out to us at prgifts@soulfulsurprise.com.
Section 5 - Exchange Policy
We offer exchanges only for defective or damaged items. If you need a replacement, please contact us, and we will assist you in the process.
Section 6 - Cancellations
Orders can be canceled within 24-48 hours of placement. Once the order is processed or shipped, cancellations may not be possible.
Section 7 - Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
Section 8 - Contact Us
If you have any questions about our Refund & Return Policy related queries, feel free to contact us:
📧 Email: prgifts@soulfulsurprise.com
📞 Phone: +91-7042350056, +91-7428526169
🌐 Website: soulfulsurprise.com
We value your satisfaction and are here to assist you every step of the way! 🎁✨
Soulful Surprise Store – Your One-Stop Destination for Unique Gifts
At Soulful Surprise Store, we believe that every gift should be special and meaningful. Our carefully curated collection of unique gifting products is designed to bring joy, nostalgia, and a personal touch to every occasion. Whether you’re celebrating a birthday, an anniversary, or simply expressing gratitude, we offer a wide range of handcrafted and creative gifts to make your moments unforgettable.
With a focus on quality, uniqueness, and thoughtful craftsmanship, our gifting products go beyond the ordinary. From traditional keepsakes to modern personalized gifts, we ensure every item reflects warmth and love. Plus, with our secure payment system, on-time delivery, and a seamless shopping experience, finding the perfect gift has never been easier.
Explore our collection today and surprise your loved ones with something truly soulful and memorable!
Return & Refund Policy - Soulful Surprise
At Soulful Surprise Store, customer satisfaction is our top priority. We take great care in curating and delivering high-quality gifting products that bring joy and meaning to every occasion. However, we understand that sometimes a product may not meet your expectations or may arrive damaged. To ensure a smooth and transparent shopping experience, we offer a hassle-free return and refund policy that allows you to shop with confidence.
Our goal is to make the return process as simple as possible while maintaining fairness and quality standards. Whether you need a replacement, exchange, or refund, we are here to assist you every step of the way. Please read our policy below to understand the eligibility criteria and the steps to initiate a return or refund.
We do not have a refund policy in our store however can exchange the goods on receiving the wrong/defective product. The request (Check our Support Page) has to be placed within 30 days of receipt of your shipment.
Section 1 - Eligibility for Returns
We accept returns under the following conditions:
i) The item must be unused, undamaged, and in its original packaging.
ii) The return request must be initiated within 10 days of receiving the order.
iii) Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items: Personalized, customized, or perishable products cannot be returned unless they arrive damaged or defective.
Section 2 - How to Initiate a Return?
To request a return, follow these steps:
i) Contact Us – Email us at prgifts@soulfulsurprise.com or call us at +91-7042350056, +91-7428526169 with your order details and reason for return.
ii) Approval & Instructions – Once your return is approved, we will provide you with the return shipping address.
iii) Ship the Item – Pack the item securely and send it to the provided address. The return shipping cost is to be borne by the customer unless the product is damaged or incorrect.
Section 3 - Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 07 days of delivery with clear photos of the product and packaging. We will offer a replacement or full refund based on the situation.
Section 4 - Late or Missing Refunds
If you haven’t received your refund yet:
i) Check your bank account again.
ii) Contact your bank or credit card provider, as processing times may vary.
iii) If you still have concerns, reach out to us at prgifts@soulfulsurprise.com.
Section 5 - Exchange Policy
We offer exchanges only for defective or damaged items. If you need a replacement, please contact us, and we will assist you in the process.
Section 6 - Cancellations
Orders can be canceled within 24-48 hours of placement. Once the order is processed or shipped, cancellations may not be possible.
Section 7 - Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
Section 8 - Contact Us
If you have any questions about our Refund & Return Policy related queries, feel free to contact us:
📧 Email: prgifts@soulfulsurprise.com
📞 Phone: +91-7042350056, +91-7428526169
🌐 Website: soulfulsurprise.com
We value your satisfaction and are here to assist you every step of the way! 🎁✨
Soulful Surprise Store – Your One-Stop Destination for Unique Gifts
At Soulful Surprise Store, we believe that every gift should be special and meaningful. Our carefully curated collection of unique gifting products is designed to bring joy, nostalgia, and a personal touch to every occasion. Whether you’re celebrating a birthday, an anniversary, or simply expressing gratitude, we offer a wide range of handcrafted and creative gifts to make your moments unforgettable.
With a focus on quality, uniqueness, and thoughtful craftsmanship, our gifting products go beyond the ordinary. From traditional keepsakes to modern personalized gifts, we ensure every item reflects warmth and love. Plus, with our secure payment system, on-time delivery, and a seamless shopping experience, finding the perfect gift has never been easier.
Explore our collection today and surprise your loved ones with something truly soulful and memorable!