Frequently Asked Questions (FAQs)

At Soulful Surprise, we believe that gifting is more than just an exchange—it's a way to create cherished memories and express heartfelt emotions. To make your shopping experience seamless and enjoyable, we’ve compiled a list of frequently asked questions. Whether you need help with ordering, shipping, customization, or returns, you’ll find all the answers here. If you have any additional queries, our support team is always ready to assist you!

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1. What is Soulful Surprise?

Soulful Surprise is an online gifting store that offers a wide range of unique and thoughtful gifts, perfect for every occasion. From personalized keepsakes to charming home décor, we aim to make your gifting experience special and memorable.

2. Do you offer personalized gifts?

Yes! We offer a variety of personalized gifts that you can customize with names, messages, or special designs. Look for the customization option on the product page before placing your order.

3. How can I place an order?

Placing an order is simple:
i) Browse our website and select your favorite gifts,
ii) Add the items to your cart.
iii) Proceed to checkout and enter your shipping details.
iv) Choose your preferred payment method and confirm your order.
v) You’ll receive an order confirmation email with tracking details once it’s shipped.

4. What payment methods do you accept?

We accept secure online payments via credit/debit cards, UPI, net banking, and wallets. Our payment gateway ensures a safe and hassle-free transaction process.

5. How long does shipping take?

Shipping time varies depending on your location:
Standard Delivery: 5-7 business days
Express Delivery: 2-3 business days (available in select locations).
You’ll receive tracking details once your order is shipped.

6. Do you offer cash on delivery (COD)?

Currently, we do not offer COD. We encourage online payments for a smooth and secure shopping experience.

7. What if I receive a damaged product?

We take utmost care in packaging our products, but in case you receive a damaged or defective item, please contact our support team within 24 hours of delivery with images of the damaged product. We will assist you with a replacement or refund.

8. Can I cancel my order?

Orders can be canceled within 12 hours of placement. Once shipped, cancellations are not possible. If you need assistance, reach out to our customer support.

9. Do you offer international shipping?

Currently, we only deliver within India. However, we are working on expanding our shipping services soon.

Soulful Surprise Store – Your One-Stop Destination for Unique Gifts

At Soulful Surprise Store, we believe that every gift should be special and meaningful. Our carefully curated collection of unique gifting products is designed to bring joy, nostalgia, and a personal touch to every occasion. Whether you’re celebrating a birthday, an anniversary, or simply expressing gratitude, we offer a wide range of handcrafted and creative gifts to make your moments unforgettable.

With a focus on quality, uniqueness, and thoughtful craftsmanship, our gifting products go beyond the ordinary. From traditional keepsakes to modern personalized gifts, we ensure every item reflects warmth and love. Plus, with our secure payment system, on-time delivery, and a seamless shopping experience, finding the perfect gift has never been easier.

Explore our collection today and surprise your loved ones with something truly soulful and memorable!

Frequently Asked Questions (FAQs)

At Soulful Surprise, we believe that gifting is more than just an exchange—it's a way to create cherished memories and express heartfelt emotions. To make your shopping experience seamless and enjoyable, we’ve compiled a list of frequently asked questions. Whether you need help with ordering, shipping, customization, or returns, you’ll find all the answers here. If you have any additional queries, our support team is always ready to assist you!

FAQ BG Banner

1. What is Soulful Surprise?

Soulful Surprise is an online gifting store that offers a wide range of unique and thoughtful gifts, perfect for every occasion. From personalized keepsakes to charming home décor, we aim to make your gifting experience special and memorable.

2. Do you offer personalized gifts?

Yes! We offer a variety of personalized gifts that you can customize with names, messages, or special designs. Look for the customization option on the product page before placing your order.

3. How can I place an order?

Placing an order is simple:
i) Browse our website and select your favorite gifts,
ii) Add the items to your cart.
iii) Proceed to checkout and enter your shipping details.
iv) Choose your preferred payment method and confirm your order.
v) You’ll receive an order confirmation email with tracking details once it’s shipped.

4. What payment methods do you accept?

We accept secure online payments via credit/debit cards, UPI, net banking, and wallets. Our payment gateway ensures a safe and hassle-free transaction process.

5. How long does shipping take?

Shipping time varies depending on your location:
Standard Delivery: 5-7 business days
Express Delivery: 2-3 business days (available in select locations).
You’ll receive tracking details once your order is shipped.

6. Do you offer cash on delivery (COD)?

Currently, we do not offer COD. We encourage online payments for a smooth and secure shopping experience.

7. What if I receive a damaged product?

We take utmost care in packaging our products, but in case you receive a damaged or defective item, please contact our support team within 24 hours of delivery with images of the damaged product. We will assist you with a replacement or refund.

8. Can I cancel my order?

Orders can be canceled within 12 hours of placement. Once shipped, cancellations are not possible. If you need assistance, reach out to our customer support.

9. Do you offer international shipping?

Currently, we only deliver within India. However, we are working on expanding our shipping services soon.

Soulful Surprise Store – Your One-Stop Destination for Unique Gifts

At Soulful Surprise Store, we believe that every gift should be special and meaningful. Our carefully curated collection of unique gifting products is designed to bring joy, nostalgia, and a personal touch to every occasion. Whether you’re celebrating a birthday, an anniversary, or simply expressing gratitude, we offer a wide range of handcrafted and creative gifts to make your moments unforgettable.

With a focus on quality, uniqueness, and thoughtful craftsmanship, our gifting products go beyond the ordinary. From traditional keepsakes to modern personalized gifts, we ensure every item reflects warmth and love. Plus, with our secure payment system, on-time delivery, and a seamless shopping experience, finding the perfect gift has never been easier.

Explore our collection today and surprise your loved ones with something truly soulful and memorable!